Purchase help
Use the guide for the store that charged you. Refund decisions and item delivery remain with the store, seller or MLBB support—not this site.
Google Play: Open the Play Store, select your profile, then Payments & subscriptions → Budget & history. Use the Google Account that paid and match the order date and amount. Google’s order-history instructions.
Apple: Sign in at reportaproblem.apple.com to find the purchase or search its amount. On iPhone or iPad, Apple’s current instructions use App Store → your account → Apps & Purchase History → Purchase History. Expand the date filter for older orders. Apple’s purchase-history instructions.
Merchant top-up: Use the seller’s receipt and order history. An order from a merchant website is not automatically an Apple or Google Play order because you play on that device. If it is missing, check which account and seller actually took payment.
Keep the order reference private. A completed payment and delivered diamonds are separate checks; use the matching recovery guide below if the item is still missing. Instructions checked 8 October 2026.
Before paying
Start from the official MLBB app and its store-supported purchase flow, verify the intended game and store account, require purchase authentication and keep the completed receipt before closing the payment screen.
After a payment attempt
Choose the store and exact transaction state before retrying or opening a case.
Check that Google Play shows the transaction complete, force stop and reopen MLBB, restart the device, then contact the developer with the order details if the item is still missing.
Confirm the transaction in Apple purchase history and the Apple Account used, reopen MLBB, then contact the developer if a completed purchase is still missing.
Use Google Play's payment error to check the payment method, billing information, funds or issuer restriction before attempting the MLBB purchase again.
Review the Apple Account payment method and any unpaid-order message, then contact the financial institution if Apple says the account details are correct but payment is still declined.
Open Google's current refund policy, sign into the account that made the purchase and use the official refund workflow for the matching order.
Sign into reportaproblem.apple.com with the Apple Account used for the purchase, choose Request a refund, select the reason and matching MLBB item, then submit.
Compare the charge with Google Play order history and Google's statement formats; report it to Google only when it is a Google transaction you still do not recognize.
Sign into Apple's purchase history, compare the amount and date, and check Family Sharing before treating an apple.com/bill entry as an unauthorized MLBB charge.
Before the next purchase
Open Google Play's purchase-verification settings and require the strongest available authentication appropriate for the device, account and household.
Use Screen Time's purchase restrictions to disallow in-app purchases, or use the appropriate family purchase-approval control for a child account.
Compare passes and packs with the diamond planner, or check the conditions before you pay.