MLBBUpdates

Payments and purchase safety

Mobile Legends purchase not received on Android

Check that Google Play shows the transaction complete, force stop and reopen MLBB, restart the device, then contact the developer with the order details if the item is still missing.

Use this for an in-app purchase made through Google Play that is missing or unusable. A declined or pending payment is a different state and should not be treated as completed delivery.

Purchase recovery steps checked
Platform
Android · Google Play purchase
Scope
Refund rights and payment processing vary by purchase and jurisdiction
Window
Current since 17 Sept 2026
Updated
Last checked

Verify the Google Play transaction

Open Google Play, then Payments and subscriptions and Budget and history, or check Order history on the Play website. Confirm the relevant purchase is complete before describing the item as not delivered.

Keep the order information private and share it only through a verified support route.

Refresh the app safely

Confirm the connection works, force stop MLBB, reopen it and check the intended account. Restart the device once if the item is still absent.

Do not buy the item again as a troubleshooting step. A second charge creates a separate transaction.

Choose developer help or the published refund route

Google Play identifies the app developer as the place to investigate an undelivered in-app item. Send the purchase time, item, order reference and account-safe evidence through MLBB's official contact route.

If seeking a refund, read Google's current policy for that purchase and elapsed time; eligibility is not guaranteed.

Safe stopping point

Leave with a verified status or case reference

Stop when the item appears, the payment is shown not to have completed, or a verified support or refund case is created. Keep the order reference and case number privately.

Sources