MLBBUpdates

Troubleshooting

Mobile Legends cannot connect or reach the login screen

Confirm a normal website loads, switch between Wi-Fi and mobile data once, and restart the device; if only MLBB still fails, preserve the exact message and stop changing network settings.

Use this when the installed app opens but cannot connect, authenticate or reach the lobby. It does not cover a forgotten password or prove account suspension.

Connection triage checked
Platform
Android, iPhone and iPad
Scope
All regions; account and network routing may differ
Window
Current since 17 Sept 2026
Updated
Last checked

Locate the failing layer

First confirm the update is installed and MLBB reaches a connection or login message. Then load a normal website on the same device. If that also fails, fix the device or network connection before treating MLBB as the cause.

If the web works, record the exact MLBB message and the point where it appears.

Compare one other network

Restart the device and compare Wi-Fi with mobile data when safe and available. On iPhone, confirm cellular access is enabled for MLBB. On Android, check signal and Airplane mode before resetting network settings.

A result that follows one network belongs with that network owner or provider. A result limited to MLBB is useful evidence for the developer.

Escalate the reproducible result

Keep the time with time zone, country or region, device, operating system, official-store version, network type and a screenshot of the exact message.

Use in-game Contact Us if reachable; otherwise check the developer contact on the current official store listing.

Stopping point

Know when the fix is complete

Stop when MLBB consistently reaches the lobby. If it still fails only in MLBB, submit one complete report with the recorded comparison instead of repeating resets.

Sources